We pride ourselves on our speed and focus. We aim to get your items delivered as quickly as possible. Most orders will be processed within 24 to 72 hours - excluding weekends and holidays.

Orders are typically shipped within 1 to 2 business days. Once an order has shipped an email with a tracking number will be emailed to the email on file. Be sure to check your junk folder as some automated messages may go there.

Thank you for choosing LITE! We are committed to ensuring that our customers are fully satisfied with their purchases. We stand behind the quality, functionality, and fit of our products, and we’re here to make returns and exchanges as simple and straightforward as possible.

Fit, Color, or Style Issues

We understand that finding the perfect fit or style is essential. If you need to return or exchange a product due to fit, color, or style, we’re happy to help!

Free 30-Day Exchange Policy

You can exchange your purchase within 30 days of receiving it. Exchanges within the U.S. qualify for free return shipping.


Conditions for Returns and Exchanges

Please ensure the following before returning/exchanging items:
Unused and Unwashed: Items must be in their original, unused, and unwashed condition.
Include Battery and Charger: Items must be returned with their batteries and chargers included.
Saleable Condition: Returned items should be in saleable condition. Items with pet hair, smoke, heavy perfumes/colognes, or any other signs of damage will not be refunded.
Original Condition: Items must be returned in the same condition you’d be happy to receive from us.
RMA Requirement: The Return Confirmation or RMA must be marked clearly on the outside of the package.
Refunds and Return Shipping
Refunds will be issued only to the original payment method.
Return Shipping: For non-defective returns, you are responsible for the cost of return shipping unless you opted into our “Free Returns and Exchanges” add-on at the time of purchase. However, you may purchase a discounted return label through our Returns Portal.
Unsellable Condition: Any items returned that are not in saleable condition will be returned to the customer and not refunded.
Free Gift with Purchase

If the original order included a free gift with purchase, the regular price of the free gift may be deducted from the refunded amount unless the free gift is also returned in its original condition.

How to Start Your Return or Exchange

To initiate a return or exchange, please visit our LITE Returns Portal and follow the step-by-step instructions for a smooth process.
If you need further assistance, feel free to contact our California customer service team at (650) 399-6776 or email us at outdoorlitegear@gmail.com.

Limited Warranty
New Items for clothing and gears of orders placed on outdoorlitegear.com include a complimentary 1-year limited warranty on batteries.

Open-box items are change-of-mind or wrong-size returns from our customers. All the open-box items are in unworn and good functioning condition with a stringent quality control procedure. We also include coverage for any defects or malfunctions of the electronic components and the batteries for up to 6 months from the date of purchase.

Gift Warranty
If you know the purchaser's name, email and order number, you can enjoy the same warranty as the purchaser does. To claim your warranty, you can directly fill in the Warranty Claim Form below with the purchase information.

If you don't know the original order information, please find the care label (as shown on picture below) and use this number as your order ID to register warranty HERE to enjoy 1-year warranty.

Warranty Exclusions
Wear & tear of the garment, such as fabric, zippers and other accessories are not covered under warranty. Under no circumstances will be liable for incidental, consequential, or punitive damages (including water damage) resulting from the product, whether or not the product is found to be covered by this warranty. Damage to the heating system and parts resulting from misuse, not following washing instructions, flood, accidental fire, unauthorized service or negligence as outlined herein will void the warranty. This warranty does not cover commercial use.

Personal customization that are not authorized/made by us, like embroidery or cutting on the heated clothing, should void the warranty.

How to Claim
The decision to repair, replace or provide a store credit for the retail price of a product under warranty shall be taken by LITE. You may need to mail-in the product during the warranty period. You shall cover the shipping fees for the return and the replacement.

To proceed with a claim, please fill in the form for warranty claim below. Our customer service team will get back to you as soon as possible. If you do not receive an email from us within 48 hours, please check your spam folder or simply reach out by phone at 1 (650) 399-6776 (9am to 6pm WST, Monday to Friday).

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.outdoorlitegear.com (the “Site”).
PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”
We collect Device Information using the following technologies:
* “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
* “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
* “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.
Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers, email address, and phone number. We refer to this information as “Order Information.”
When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
Communicate with you;
Screen our orders for potential risk or fraud; and
When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site--you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.